Privacy Policy

Cent Home Health LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (centhomehealth.org), use our services, or communicate with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

We may collect the following categories of personal information: Information You Provide Directly: • Name, email address, phone number, and mailing address • Details about your care needs or those of a loved one • Information submitted through contact, consultation, or inquiry forms • Communications you send us (email, phone, text) Information Collected Automatically: • IP address and browser type • Pages visited, time spent on site, and referring URLs • Device identifiers and operating system • Cookies and similar tracking technologies Information from Third Parties: • Referrals from healthcare providers or partner organizations (with your consent)

We use your personal information for the following purposes: • To respond to your inquiries and provide requested information • To schedule and deliver home care services • To send you communications you have consented to, including calls, texts, and emails • To send appointment reminders and service updates • To improve our website and service offerings • To comply with legal obligations and protect our legal rights • To detect and prevent fraud or security incidents • To conduct internal business operations (billing, record-keeping, reporting)

With your consent, we may contact you via phone, SMS/text message, or email to follow up on inquiries, provide service information, and share relevant health care resources. SMS Messaging: If you consent to receive text messages, you may opt out at any time by replying STOP. Message frequency varies. Message and data rates may apply. Email: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional emails related to services you have requested cannot be opted out of while your service is active. Phone: You may request to be added to our internal Do Not Call list by contacting us at Cent@centhomehealth.org or (945) 337-0540.

We do not sell your personal information. We may share your information in the following limited circumstances: Service Providers: We may share data with third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., scheduling software, email platforms). These vendors are contractually obligated to protect your information. Healthcare Partners: With your consent, we may share relevant information with physicians, nurses, or other care coordinators involved in your care. Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the safety and rights of Cent Home Health LLC, our employees, clients, or the public. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

To the extent that Cent Home Health LLC creates, receives, maintains, or transmits Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we comply with applicable HIPAA Privacy and Security Rules. Our Notice of Privacy Practices, which governs the use and disclosure of PHI, is available upon request. For questions regarding your healthcare information rights, please contact us directly.

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use: • Essential cookies: Required for website functionality • Analytics cookies: To understand how visitors use our site (e.g., Google Analytics) • Marketing cookies: To deliver relevant content (where applicable) You can control cookies through your browser settings. Disabling cookies may affect website functionality. We honor Do Not Track browser signals where technically feasible.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client care records are retained in accordance with Texas state healthcare regulations. When information is no longer needed, it is securely deleted or anonymized.

We implement administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable precautions to protect your data.

Depending on applicable law, you may have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Request that we correct inaccurate or incomplete information • Deletion: Request that we delete your personal information (subject to legal retention requirements) • Opt-Out: Opt out of marketing communications at any time • Data Portability: Request your data in a portable format To exercise any of these rights, please contact us at Cent@centhomehealth.org. We will respond within 30 days.

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Cent Home Health LLC Phone: (945) 337-0540 Email: Cent@centhomehealth.org Service Area: Greater Houston, Texas We take privacy concerns seriously and will respond to your inquiry promptly.